AI Receptionist
Manages incoming calls, customer enquiries, lead capture and call routing.
Aidea Agents
AI employees that get work done.
Each Aidea agent has a clear job - answering customers, qualifying leads, booking appointments and providing support.
AI Receptionist
Every call, handled.
Aidea handles incoming calls 24/7, responds to customer enquiries, captures lead information, books appointments and routes conversations to your team when human involvement is required.
Available around the clock
Maintain consistent call coverage during peak periods, outside business hours and whenever your team is unavailable.
Configured around your business
Aidea operates using your approved business information, services and workflows, ensuring each conversation is handled according to the way your business works.
AI Sales Agent
Turn conversations into opportunities.
Aidea engages new leads, identifies their requirements, qualifies buying intent and connects sales-ready opportunities directly with your team.
Outbound engagement
Aidea can contact new leads, introduce your business and follow the sales process you approve.
Lead qualification
Aidea identifies customer needs, intent and readiness, so your sales team can focus on the strongest opportunities.
Customer memory & context
Every conversation starts with context.
Aidea uses relevant customer history and interaction context to recognize returning customers, understand previous conversations and respond with continuity.
Relevant context, when it matters
Previous interactions, customer preferences and open requests give Aidea the information needed to handle each conversation with greater context.
Connected across channels
Relevant context can carry across phone, WhatsApp and web, creating a more consistent customer experience across every interaction.
Connected channels
Every channel. One connected experience.
Connect customer conversations across phone, WhatsApp and web, while keeping the relevant information connected to your business systems and your team.
One experience across channels
Customers can move between voice, messaging and web without creating disconnected conversations.
Your business stays connected
Aidea can update relevant customer information, appointments and next steps across your connected systems, so your team always has the context it needs.
Aidea Agents
Specialized roles. One coordinated system.
Purpose-built AI agents for key customer-facing functions, operating independently or together within one connected system.
AI Sales Agent
Engages new leads, qualifies buying intent and connects sales-ready opportunities with your team.
AI Booking Agent
Checks availability, schedules appointments and confirms bookings during the conversation.
AI Support Agent
Handles customer enquiries, resolves supported requests and escalates cases requiring human involvement.
AI Collections Agent
Conducts structured payment reminder conversations, captures responses and records agreed next steps.
AI Concierge
Manages customer requests and coordinates approved actions across connected business systems.
Aidea Control Center
Control how Aidea operates.
Set the operating rules for each Aidea agent, with permissions and oversight configured around your business requirements.
01Agent permissions
02System access
03Approval rules
04Human handoff
05Activity records
Human handoff
Human when it matters.
Aidea can recognize defined conditions that require human involvement and transfer the conversation with the relevant context already prepared.
Identify when to escalate
Recognize defined conditions that require human involvement.
Transfer the context
Provide the customer details, reason for contact and relevant conversation history.
Continue the conversation
Connect the customer with the appropriate person without starting the interaction again.
Privacy & data
Data access. Defined and controlled.
Aidea is configured around the data required for each agent and workflow, with access, permissions and retention defined according to the deployment.
Data access
Access by role
Limit each agent to the information and systems required for its defined function.
Data retention
Defined retention rules
Set how conversation data, recordings and transcripts are retained where applicable.
Permissions
Controlled access
Define who can access relevant information, agent settings and activity records.
Deployment requirements
Configured by use case
Privacy, recording and regulatory requirements are addressed according to the specific deployment and applicable jurisdiction.
Meet your 
.
Choose a role and a language to hear a sample greeting.